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استمتع بشحن مجاني في جميع مناطق المملكة 🇸🇦 Shop now

Shipping policy

Thank you for shopping with us. Below is our shipping policy outlining how we process and deliver orders across the Kingdom of Saudi Arabia (KSA).

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order is confirmed, you will receive an order confirmation email or message.

  • Orders may take additional time during peak seasons or promotional periods.

2. Shipping Time

  • Estimated delivery time within Saudi Arabia: 5–12 business days.

  • Delivery times may vary depending on your location, supplier availability, and courier service.

3. Shipping Fees

  • Shipping charges are calculated at checkout based on your location and order size.

  • We may offer free shipping promotions from time to time.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can use this number to track your shipment through the courier’s website.

5. Delivery Delays

  • While we strive to deliver orders on time, delays may occur due to:

    • Customs clearance processes

    • Public holidays

    • Weather conditions

    • Courier service disruptions

  • We appreciate your patience in such cases.

6. Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • If you notice an error, contact us immediately before the order is shipped.

7. Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us within 3 days of delivery.

  • We will work with the courier to resolve the issue and may offer a replacement or refund where applicable.

8. International Shipping

  • Currently, we only ship within Saudi Arabia (KSA).